Return and Refund Policy

1. Introduction

At Jake Journeys, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied, our Return and Refund Policy outlines the process for returns and refunds.

2. Return Eligibility

• Non-returnable Items: Due to the nature of our services/products, we do not accept returns on travel-related bookings, itineraries, or personalized products.
• Conditions for Return: Products must be returned within 3 days of delivery if they are damaged, defective, or if there is a mistake in your order (e.g., wrong item or quantity).

3. How to Request a Return

• To initiate a return, please contact us within 2 days of receiving your order. Provide your order number, details of the issue (e.g., damaged, wrong item), and photographic evidence (if applicable).
• You can reach us at [email protected] for assistance.

4. Return Process

• If your return request is approved, you will be provided with instructions on how to return the product.
• All returned items must be in their original, unused condition, and you are responsible for the shipping costs associated with the return unless the return is due to an error on our part.

5. Refund Policy

• Refunds will only be issued for items that are deemed defective, damaged, or incorrect. We do not offer refunds for any other reasons, including a change of mind.
• Refunds will be processed within 4 business days of receiving the returned item. The refund will be issued in the form of a cash refund upon delivery. Since we only accept cash on delivery (COD), the amount will be refunded in cash at the time of return.

6. Exchange Policy

Currently, we do not offer exchanges. If you need a different product, please initiate a return as described above and place a new order.

7. Order Cancellations

If you wish to cancel your order, please contact us immediately at [email protected]. We can cancel the order if it has not been shipped yet. If the order is already in transit, you may need to follow the return process after receiving the item.

8. Contact Information

For any questions or concerns about returns and refunds, please contact us at: Email: [email protected]